|We're the best friend your best friend can have while you are away|
|Frequently Asked Questions|
Visits can vary from 30 minutes to an hour according to your pet's needs.
IS THERE AN INTERVIEW PROCESS?
Yes. We prefer to interview "the parent" and their pet prior to retaining them as a client. We want to make sure that you and your pets are comfortable with us and that we all interact well together. There is no charge for the first interview, however, additional interview visits or key pickup and/or return will be charged at the appropriate per visit rate.
WHAT IS OUR BACKGROUND?
All of our sitters are animal lovers and multiple pet owners. All employees are bonded and insured. In addition to our training, we have all fostered animals at one time or another and do rescue and placement.
WHAT HAPPENS IF MY PET IS IN YOUR CARE AND THERE IS AN EMERGENCY?
We keep up-to-date files of all possible contacts for each pet: home and work phone numbers, mobile phone numbers, veterinary phone numbers and addresses, as well as phone numbers and addresses of closest friends, relatives, neighbors, etc. All sitters are required to keep their information with them at all times. Any pertinent information that you feel we should have is kept updated and on file.
WILL MY PET HAVE THE SAME PET SITTER ALL THE TIME?
Yes, if at all possible. We prefer that each sitter stay with their respective clients. We get just as attached to the pets as they do to us. There will be occasions where a pet sitter is sick or on vacation. On those occasions only, will we substitute another sitter.
WHAT HAPPENS IF WE DON'T GET HOME AT THE TIME WE SCHEDULED?
We will continue making scheduled visits until you let us know that you are at home.
WHAT HAPPENS IF IT SNOWS?
We will continue providing the same excellent service for your pet. We have vehicles with 4 wheel drive and in the past 16 years we have not missed a visit because of the weather.
DO YOU CARE FOR ANIMALS ON HOLIDAYS?
Yes. We provide care 7 days a week, 365 days a year. However, for holidays, like Thanksgiving and Christmas we request that you book 60 days in advance so that we can reserve a spot for you.
WHAT IF I BOOK YOUR SERVICE AND HAVE TO CANCEL?
There is no charge for cancellations except for holidays.